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Shipping / Returns

Please note that Homewares Direct can only ship orders to Australian postal addresses.  

Shipping Charges

All orders are shipped using Australia Post eParcel. A FLAT-RATE of $9.90 shipping applies to all orders outside of South Australia. Standard delivery to South Australian addresses will be discounted to $4.95 at check out. We also offer Express Post Shipping for an additional fee. We reserve the right to charge additional shipping fees for large and commercial orders. For large and commercial orders, please phone our customer service team on (08) 8172 0148.

Shipping Method

Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed  fo on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.

Express Shipping

We also offer a premium shipping service with Express delivery. This is a guaranteed next business day delivery if your postcode is in the Australia Post Network. The Express Post network covers 80% of Australian business, residential and PO Box addresses. If your order is outside this network, we unfortunately can't guarantee next day delivery. Please click here to view Australia Post Network details. Orders must be placed before 11am weekdays, (excluding public holidays). Once you proceed with you order you will be asked to create an account or checkout as a guest, followed by confirming your billing/postal address, the next screen is where you will find postage options including Express and Pickup at our store in South Australia.

Shipping Timeframe

Most orders are processed and dispatched within one business day of the order being placed. Please allow 5-10 business days from the time you place your order to be delivered using the standard shipping method. Express Post orders placed over the weekend won't be shipped until Monday morning. Orders placed before 1pm EST will be shipped on the same day where ever possible.

Order Status and Tracking

You can follow the fulfilment status of your order from the My Account section of our website. After your order has been fulfilled, a confirmation email will be sent to the email address you provided. This email will provide you with an Australian eParcel tracking number. You can track the shipping status of your order at http://auspost.com.au/track.

 

Returns

 Goods Arrived Damaged?

If for some reason your goods arrived damaged, we will do everything we can to fix the issue as quickly as possible. Just call us on – (08) 8172 0148  - or email us on customerservice@homewaresdirect.com.au. We want you to be 100% happy with your Homewares Direct purchase and if the condition of the product isn't what was promised, we'll fix it for you. Please make sure you contact us with in 7 days of accepting delivery.

 Have a Warranty Claim?

With warranty claims, we will assist with any concerns or issues to facilitate a smooth process. We have a great repour with our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner. We strive to make your Homewares Direct experience both positive and rewarding. Any refund of the purchase price of the returned product will exclude delivery charges.

 Have You Changed Your Mind?                                                                                                                         

If you have received a product from Homewares Direct and it isn't damaged, but you've changed your mind and don't wish to keep it, then send it back to us unused and in its original packaging within 14 days of accepting delivery. Returning the item(s) to Homewares Direct will be at the expense of the customer. Please contact us on (08) 8172 0148  - or email us at burnside@homewaresdirect.com.au for a return authorisation number. Please don’t forget to include a copy of your invoice so we know who the parcel is from.